Frequently Asked Questions

What does “Gold Plated” mean?

Gold plated jewelry is made with a durable base metal that’s carefully coated with a layer of real gold. This process gives you the look and shine of solid gold at a more accessible price, while maintaining everyday durability when properly cared for.

Will my jewelry lose its color?

Our jewelry is designed to be long-lasting and resistant to fading. With normal wear and proper care, the gold finish maintains its color beautifully. That’s why we also offer a color guarantee for peace of mind.

Is your jewelry waterproof?

Our pieces are water-resistant, meaning occasional contact with water (like hand washing) is fine. However, to preserve the gold finish for as long as possible, we recommend avoiding showers, swimming, and prolonged water exposure.

Is your jewelry hypoallergenic?

Yes. Our jewelry is nickel-free and skin-friendly, making it suitable for most sensitive skin types. If you have very sensitive skin, we always recommend following proper care guidelines.

How do I take care of my jewelry?

To keep your jewelry looking its best:

• Avoid contact with perfumes, lotions, and chemicals

• Remove before showering, swimming, or working out

• Store in a dry place when not in use

• Gently wipe with a soft cloth after wear

Proper care significantly extends the life of your piece.

Can I wear it every day?

Yes — our jewelry is designed for everyday elegance. Many customers wear their pieces daily. Just following basic care recommendations will help maintain the finish over time.

Do you offer a guarantee?

Yes. We proudly offer a lifetime color guarantee on our gold-plated jewelry. If your piece ever loses its color under normal wear, we’ve got you covered.

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary by location, but most customers receive their order within 5–10 business days after processing.

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times may vary depending on your country and local customs.

What if my item arrives damaged?

If your item arrives damaged or defective, contact our support team immediately. We’ll make it right with a replacement or solution — no stress.

How can I contact customer support?

You can reach us anytime through our Contact Us page or by email. Our support team is happy to help with sizing, care questions, or order issues.