FAQs
What is the Iced Heart Cuban Chain made of?
It is crafted from a durable stainless steel base and finished with real 14K gold plating. Precision-set stones throughout the Cuban links and heart details give the chain its bold iced-out shine while the steel core provides strength for regular wear.
Can I wear this chain every day?
Yes — the Iced Heart Cuban Chain is designed for regular wear. The stainless steel base provides strength, while the 14K gold plating and individually set stones maintain their premium appearance with basic care.
What about water, sweat, and showers?
Occasional contact with water or sweat is fine for everyday wear. To preserve the gold finish and shine of the stones, avoid prolonged exposure to chlorine, salt water, harsh chemicals, and cleaning products, and dry the chain if it gets wet.
Is it comfortable to wear?
Yes. The Cuban links are designed to sit smoothly around the neck, while the heart details add a bold statement without making the chain feel overly bulky. The links move naturally with you for regular wear.
How do I care for it?
Wipe the chain gently with a soft, dry cloth after wear and store it separately from other jewelry to help prevent the stones and links from rubbing against other pieces. Put it on after applying perfume or lotion to help protect the gold plating and preserve its shine.
How do you ensure quality?
Every chain goes through quality control before it ships. We inspect the gold plating, stone setting, heart details, Cuban links, and clasp to make sure the piece meets Ouro quality standards.
Is there a warranty?
Your chain is covered for manufacturing-related issues. If you notice a problem with your piece, contact our support team and we’ll review it with you to see how we can help.
